Refund policy

Returns, Refunds & Cancellations

We want you to be happy with your Tasteful Play Studio order. If something isn't right, please contact us so we can help. The fastest wya to contact us is via email hello@tastefulplaystudio.com.au. 

Faulty, Damaged or Incorrect Products
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
If you believe your product is faulty, significantly different from its description, incorrect, damaged or otherwise does not meet an applicable consumer guarantee, please contact us at hello@tastefulplaystudio.com.au
We may request photographs and proof of purchase to help us assess the issue.
Depending on the circumstances and your rights under the Australian Consumer Law, an appropriate remedy may include a replacement, refund or another remedy.
Nothing in this policy limits your rights under the Australian Consumer Law.

Handmade Variations
Our sensory products are handmade in small batches.
Variations in colour, shape, texture, component distribution or appearance can and are likely to occur between batches and may not constitute a fault.

Change of Mind
Please choose carefully.
Tasteful Play Studio does not generally offer refunds or exchanges for change of mind.
This does not affect your rights where a product fails to meet a consumer guarantee under the Australian Consumer Law.

Custom & Personalised Products
Custom blends, personalised products, party favours, bulk custom orders and other made-to-order products are created specifically for you.
To secure your chosen date and commence production, we require a 50% booking deposit, payable at the time of booking. The remaining balance must be paid prior to collection, delivery or shipping.
Once production has commenced, the deposit is non-refundable for change-of-mind cancellations, to the extent permitted by law, and we may be unable to accept further changes to your order.
Please check all names, dates, themes, quantities, colours and other personalisation information carefully before confirming your order.
Your Australian Consumer Law rights continue to apply to custom and personalised products.

Order Cancellations
If you need to cancel a standard order, please contact us as soon as possible.
If preparation has not commenced, we will do our best to accommodate your request.
For handmade, custom or personalised products, cancellation may not be available once production has begun.

Problems With Your Order
Please contact: Tasteful Play Studio
Email: hello@tastefulplaystudio.com.au
Include your order number and a description of the issue so we can assist you as quickly as possible.