Shipping policy

Processing Times
Tasteful Play Studio products are handmade in small batches and some products may be prepared to order.
Please allow up to 3 business days for your order to be prepared before dispatch.
Processing time is separate from the delivery timeframe provided by the postal or courier service.
Custom, personalised, party and bulk orders may require additional preparation time. Relevant timeframes may be discussed or communicated when your order is confirmed.

Australia-Wide Shipping
We currently ship throughout Australia.
Shipping charges are calculated or displayed at checkout.
Once an order has been dispatched, delivery timeframes are controlled by the relevant postal or courier provider. Delivery estimates are provided as a guide and cannot be guaranteed by Tasteful Play Studio.

Shipping Addresses
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice an error in your delivery details, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.
Additional postage charges may apply where an order is returned to us because an incorrect or incomplete address was supplied.

Delayed or Missing Parcels
If your parcel appears to be significantly delayed or missing, please contact us via email at hello@tastefulplaystudio.com.au so we can assist you with the appropriate postal or courier enquiry.
Tasteful Play Studio will work with you and the delivery provider to investigate the issue.

Damaged Parcels
If your order arrives damaged, please contact us as soon as reasonably possible and provide photographs of:
* the damaged product;
* the external packaging; and
* any relevant shipping label or damage to the parcel.
This helps us assess the issue and, where relevant, raise it with the delivery provider.

Local Delivery
Local delivery may be available to selected Central Queensland locations on nominated delivery days. 
Available locations, fees and delivery arrangements may vary and will be displayed at checkout or communicated when arranging your order. A map of the area we deliver to can be found here.
Please ensure any delivery instructions are accurate and that there is a suitable location for your order to be left where applicable.

Local Pickup
Local pickup may be available by arrangement.
We will contact you when your order is ready and provide collection information.
Please do not arrive for collection until you have received confirmation that your order is ready.

Australian Consumer Law
Nothing in this Shipping & Delivery Policy excludes or limits rights available to you under the Australian Consumer Law.